THE BLUEFIN WARRANTY
Here at Bluefin we are 100% committed to our customers, and provide a free 12 month warranty on all of our brand new units, alongside a lifetime warranty on the motor on our vibration plates, and on the folding weights bench.
We have so much confidence in our product that if any technical problems arise within the first 12 months we will fix it for free! For the first 6 months of the warranty, a prepaid drop off returns label is provided by us for the return of any faulty goods. Sadly we cannot arrange collections. After this time, it would be the customer’s responsibility to cover the costs of the return postage, and we will cover the cost back to you; so effectively splitting the costs.
We always recommend sending the item back in its original packaging to protect the item during transport. As soon as the item is back with us and has undergone routine checks, we’ll be able to take your case further and either exchange, repair or refund your item as agreed. If the item is found to have been damaged in transit due to poor packaging, the customer will be liable to pay for the repair.
Please note, it can take up to 28 days for a return to be processed once we have received your consignment. Refunds are only available in the first 30 days from the start of the warranty.
The Bluefin warranty covers any technical faults with your item but does not cover the following:
- General wear and marks from use.
- Water damage.
- Damage due to improper use.
- Chassis damage and scratching due to improper use or dropping.
- Electronic damage due to improper use or dropping.
We will cover any manufacturing faults and electrical malfunctions and repair or replace your item if any of these problems arise. Your 12 month warranty begins on receipt of delivery and if your item is over 12 months old, we sadly cannot accept any items back for repair.
Please note, all refurbished vibration plates come with a 6 month warranty for any purchases made on 19th November 2019 onwards. All refurbished units come with a 14 day cancellation policy, where you can return the item for a full refund or replacement (like for like). When purchasing this item, you waive any right to a replacement, and this will be at the discretion of Bluefin Fitness. If we cannot repair or replace the refurbished item, we will fully refund. For more information, please contact us.
If you have any questions regarding your warranty please open a support ticket using the Contact Us page.
We will accept any brand new unused or faulty item back for full refund within 30 days of the start of your warranty. Please note the item must be unused, sealed and in its original packaging. All items will be checked upon arrival and we will only issue a prepaid label for the return of any faulty items. If you have simply changed your mind, you still have 30 days to return the item, but you will be responsible for paying the return postage to us. If the technicians inspect the return, and find the item has been used and is not faulty, we will make a suitable partial refund offer to you. Please note it can take up to 28 days to for the return to be processed once received.
If an item is faulty it can be returned to us for a refund or replacement within 30 days of purchase. The item will be thoroughly checked by our technicians upon arrival and refunds can only be issued if the board has a manufacturing or electrical fault. If a product fault is reported after 30 days, we will offer a free repair service and we will only replace if the repair cannot be made. Replacements are at the full discretion of Bluefin Fitness.
All returns are subject to inspection by our expertly trained technicians. If you need to return your item or have any issues please open a support ticket at the Contact Us page.
KICK 2.5 AND KICK 5.0 – Returns Information
NOTE: We know you’ll love this product, but if for any reason you don’t, cast an eye over our Kick 2.5 & 5.0 returns policy:
Upon receiving your KICK 2.5 or 5.0, we recommend that you keep the pallet and packaging it arrives in to one side – wooden box for 5.0, carboard box for 2.5. This will ensure that any returns can be swiftly organised, as it’s essential that our courier picks up these items in their original packaging and on a pallet. Should you dispose of the pallet and packaging for any reason, and later need to make a return, it will be the customer’s sole responsibility to suitably package the product and locate a pallet in order for collection to be made.
Here at Bluefin, we strive for 100% customer satisfaction and always look to keep our customers ‘in the know’ about our delivery and returns processes.