COVID July Update

An update for all of our customers. Firstly, I just want to say thank you for continuing to support us during this time. Please know that we are working flat out to ensure the least amount of impact on delivery and customer service wait times.

We are currently receiving a high volume of support queries. This means that you may experience a longer wait time for replies. Our team is working to respond to everyone as soon as possible. It’s also worth knowing that multiple requests about the same issue will result in longer wait times - due to you losing your place in the queue.

Due to the recent increase in orders, our processing time is now longer than usual. This can be delayed up to 5 working days. Please be assured that we are dispatching your boards as quickly and as safely as we can.

Pre-Orders are being sent as close to their dates as possible, but again, we are relying on couriers for efficient dispatch and in some cases, this is just not possible. We rely on third-party couriers and due to the ongoing pandemic and also a global increase in online shopping they are struggling to keep up with demand.

In some cases, please allow up to 5 working days in addition to these dispatch times below:

UK Orders:

Once dispatched, your order should be with you in 1-3 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipment times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

Republic of Ireland Orders:

Once dispatched, your order should be with you in 3-5 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipment times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

European Orders:

Once dispatched, your order should be with you in 4-6 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipment times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

US Orders:

Once dispatched, your order should be with you in 3-5 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipping times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

Please be assured that we PRIDE ourselves on customer service and we are working flat out to make sure that we can resolve issues and answer queries as soon as possible. We usually have a 24 hour response time, but due to demand, we have had to extend this to 72 hours. We are currently working on processes to speed this up but your patience is so appreciated in this time.

Again, thank you for your support. It means a lot to us. I hope everyone is staying safe and well in these times.


Thank you,

Charlotte

Co-Founder

Bluefin SUP

Bluefin Fitness TASK 2.0 2-in-1 Folding Under Desk Treadmill | Home Gym Office Walking Pad | 8 Km/h | Joint Protection Tech | Smartphone App | Bluetooth Speaker | Compact Walking / Running Machine

£449.00

This item will be released on 22-08-2020
  • 2-in-1 FOLDING TREADMILL & WALKING PAD: Versatile & space saving treadmill equipment for your home gym or office. Choose from multiple exercise modes & configurations with speeds of up to 8km/h.
  • BURN CALORIES WHILE YOU WORK: Neatly fits under standing desks so you can stay on the go whilst breezing through tasks. Burn 90 calories per hour walking & stay on track for your daily fitness goals.
  • TREADMILL RUNNING MODE: Up the pace & use as a regular treadmill. Speeds of up to 8km/h offer a high-performance running exercise. Unique Aero-damping system makes every stride as smooth & low impact as possible.
  • QUIET, ENERGY EFFICIENT MOTOR- Designed for professional training. Silent & efficient motor. Extra large 5-layer anti-static track is quiet under foot, provides excellent traction & moisture resistance.
  • SMARTPHONE APP + BLUETOOTH SPEAKERS – Stay connected with the integrated smartphone app. The foldable tablet stand lets you enjoy your favourite entertainment whilst you workout, with in-built Bluetooth speakers for audio output.