Please take time to read our terms and conditions. This includes important information about your purchase with us. Our policy complies with the Consumer Contracts Regulation 2013.
By purchasing online or offline from bluefintrading.co.uk you are entering into and agreeing to the following contractual agreement, also known as our Terms and Conditions.
References: bluefintrading.co.uk is the company you have ordered from, customer/you/client is the client of bluefintrading.co.uk
Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Bluefin Trading Limited cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
DELIVERY AND RETURNS
Bluefin Trading Limited returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us in the first instance stating reasons for a return.
All of our vibration plate come with 1 years standard manufacturers warranty. We will diagnose and repair any problems free of charge for the first 12 months.
The customer will need to send the item back to our repair centre (customer covers postage cost). We will repair the item free of charge and then we will dispatch the item back to the customer once fixed.
If when you receive your product(s), you are not completely satisfied you may return the items to us, within 14 days of exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals blank warranty cards and all accessories and documents provided by the manufacturer.
If our labels are removed from the product – the warranty becomes void.
We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Bluefin Trading Limited will not be held responsible for items lost or damaged in transit.
All shipping back to Bluefin Trading Limited is paid for by the customer. We are unable to refund you postal fees.
Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.
If you are returning items for exchange please be aware that a second charge may apply.
Discounted or our end of line products can only be returned for repair no refunds of replacements will be made.
We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered. Please contract us. In the unlikely event that the product arrives damaged or faulty, please contact Bluefin Trading Limited immediately, this will be given special priority and you can expect to receive the correct item within 72 hours. Any incorrect items received all delivery charges will be refunded back onto you credit/debit card.
We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Bluefin Trading Limited uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.
During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.
We will use the information you provide only for the following purposes.
* To send you newsletters and details of offers and promotions in which we believe you will be interested.
* To improve the content design and layout of the website.
* To understand the interest and buying behavior of our registered users
* To perform other such general marketing and promotional focused on our products and activities.
CONDITIONS OF USE
Bluefin Trading Limited and its affiliates provide their services to you subject to the following conditions. If you visit our shop at Bluefin you accept these conditions. Please read them carefully, Bluefin Trading Limited controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.
If you choose to access from another country you do so on your own initiave and are responsible for compliance with applicable local lands.
The term ‘Bluefin’ as well as its associated images are protected by international copyright laws.
LICENSE AND SITE ACCESS
Bluefin Trading Limited grants you a limited license to access and make personal use of this site. This license does not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.
This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of Bluefin Trading Limited.
Bluefin Trading Limited and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.
From time to time there may be information on Bluefin Trading Limited that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologise for any inconvenience this may cause you.
Prices and availability of items are subject to change without notice. The prices advertised on this site are for orders placed and include delivery.
Please review our other policies posted on this site. These policies also govern your visit to Bluefin’s website and social media content.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can
opt out of interest-based advertising entirely by cookie settings or
permanently using a browser plugin.