COVID July Update

An update for all of our customers. Firstly, I just want to say thank you for continuing to support us during this time. Please know that we are working flat out to ensure the least amount of impact on delivery and customer service wait times.

We are currently receiving a high volume of support queries. This means that you may experience a longer wait time for replies. Our team is working to respond to everyone as soon as possible. It’s also worth knowing that multiple requests about the same issue will result in longer wait times - due to you losing your place in the queue.

Due to the recent increase in orders, our processing time is now longer than usual. This can be delayed up to 5 working days. Please be assured that we are dispatching your boards as quickly and as safely as we can.

Pre-Orders are being sent as close to their dates as possible, but again, we are relying on couriers for efficient dispatch and in some cases, this is just not possible. We rely on third-party couriers and due to the ongoing pandemic and also a global increase in online shopping they are struggling to keep up with demand.

In some cases, please allow up to 5 working days in addition to these dispatch times below:

UK Orders:

Once dispatched, your order should be with you in 1-3 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipment times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

KICK 2.5 - UK SHIPMENTS

Please note, if you have ordered this item for delivery within the UK, the courier will only be able to make a kerbside delivery. This means your item(s) will be delivered to the nearest kerbside at the address specified. Drivers will position their vehicle as close as possible to the delivery address and unload the palletised goods into a spot on the kerbside that is safe and keeps the pallet secure. This is to ensure the safety of the driver, the customer and the general public. The driver will not be able to assist you to transport items from the kerbside spot to any building.

Republic of Ireland Orders:

Once dispatched, your order should be with you in 3-5 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipment times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

European Orders:

Once dispatched, your order should be with you in 4-6 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipment times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

US Orders:

Once dispatched, your order should be with you in 3-5 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipping times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

Please be assured that we PRIDE ourselves on customer service and we are working flat out to make sure that we can resolve issues and answer queries as soon as possible. We usually have a 24 hour response time, but due to demand, we have had to extend this to 72 hours. We are currently working on processes to speed this up but your patience is so appreciated in this time.

Again, thank you for your support. It means a lot to us. I hope everyone is staying safe and well in these times.


Thank you,

Charlotte

Co-Founder

Bluefin SUP

Pro Vibration Plate – Ultra Powerful Professional Vibration Massage Trainer

£219.00

This item will be released on 15-10-2020

BRAND –BLUEFIN
MODEL –
PRO Vibration Plate
LATEST UPGRADED DESIGN –
Lose weight and tone up fast with the ultimate vibration plate available on the market.
SILENT DRIVE MOTOR – Bluefin Fitness use the latest silent motor on the Pro Model which is under 55dB in volume. The German design motor is built to last a lifetime, we are that confident, we offer a lifetime warranty on the motor itself.
DROP BODY FAT AND BUILD MUSCLE – The Bluefin Pro Model is designed to target those stubborn fat areas whilst increasing muscle mass at the same time. The high frequency whole body vibrations subconsciously contract the muscles in the body 1000’s of times per minute, which results in the body burning a huge amount of calories and giving the body an all over toned look.
BUILT IN SPEAKERS – Working out doesn’t have to be boring. Tune into your favourite radio programme or podcast and relax whilst you work out.
ALL ACCESSORIES INCLUDED – The package includes workout exercise cords to tone your arms and upper body, workout poster to help you with different workout positions, full instruction manual (languages – English, German, Spanish, French, Italian), tools and UK and EU power cable.