Support is available from 9 am – 5 pm, Monday to Friday. We endeavour to answer all of your enquiries within 2 working days. However, if your query is submitted outside of these hours, please anticipate a slightly longer response time.

Before contacting us

Before contacting us please take a look at our information below as we may already have a quick answer to your question!

Question about delivery?

Please check out our delivery information page for any queries you may have regarding the delivery of your Bluefin Fitness product.

Returns & Warranty

If your query is regarding returns or your product’s warranty, please take a look at our returns and warranty policy page.


If your query is regarding Klarna, please see our Klarna FAQs page.

Contact Details

If you still require assistance from a member of our customer support team, please contact us via the live chat function in the bottom right corner of our website. Or feel free to email us at

Kindly take note that our customer service will not be available on Christmas Day, Boxing Day, and New Year’s Day. We are committed to providing you with a swift response as soon as we resume.